Enhanced Care Management (ECM) and Community Supports Services are focusing on breaking down the traditional walls of health care, extending beyond hospitals and health care settings into communities and providing high-need members with in-person care management.
Services provided:
- Access to a single Lead Care Manager who provides comprehensive care management and coordinates health and health-related care and services.
- Connections to quality care — at the doctor, the dentist, with a social worker, or at a community center.
- Community Supports are services that help address members’ health-related social needs, help live healthier lives, and avoid higher, costlier levels of care. These include:
- Support to secure and maintain housing.
- Access to medically tailored meals to support short term recovery.
These services are available to eligible Medi-Cal members regardless of whether they qualify for ECM services. All Medi-Cal managed care plans (MCPs) are encouraged to offer as many of the 14 pre-approved Community Supports as possible.
