Crisis Text Line

Phone
741741
Eligibility

Crisis Text Line exists to help anyone in crisis at any time. “If it’s a crisis to you, it’s a crisis to us.”

Fees
If your cell phone plan is with AT&T, T-Mobile, Sprint, or Verizon, texts to our short code, 741741 are free of charge. If you have a plan with a different carrier, it works just like texting a friend: standard text message rates apply.
Services

Crisis Text Line serves anyone, in any type of crisis, providing access to free, 24/7 support and information via the medium people already use and trust: text. Text HOME to 741741 from anywhere in the US, anytime, about any type of crisis. A live, trained Crisis Counselor receives the text and responds quickly. The volunteer Crisis Counselor will help individuals move from a hot moment to a cool moment. When an individual has reached a Crisis Counselor, they’ll introduce themselves, reflect on what the individual has said, and invite them to share at their own pace. Individuals will then text back and forth with the Crisis Counselor. They never have to share anything they don’t want to. The Crisis Counselor will help individuals sort through their feelings by asking questions, empathizing, and actively listening. The conversation typically ends when the individual and the Crisis Counselor both feel comfortable deciding that they're in a “cool,” safe place. The goal of any conversation is to get them to a calm, safe place. Sometimes that means providing the individual with a referral to further help, and sometimes it just means being there and listening. A conversation usually lasts about 45 minutes. All messages are confidential.

Crisis Text Line works on all major US carriers and most minor regional carriers. However, shortcodes (like 741741) are not allowed on many prepaid plans like T-Mobile's. If you are unable to reach them via text, you can do so via Facebook Messenger at facebook.com/crisistextline.

Hours
24-hours per day, 7 days per week.
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